Keep Advising

Keep Advising

Faculty advisors have several options for completing advising sessions online. 

These are the ones we suggest: 

  • Email: the lowest tech option that also provides a permanent record of what you and the student discussed.  
  • Phone Call: also low tech and user friendly. Use DegreeWorks notes to record important information discussed such as suggested classes and PIN number. 
  • Google Hangouts Chat: allows for a synchronous conversation; it’s already part of your Gmail account. Use DegreeWorks to document your meeting. For more information, visit:
  • Zoom meeting: allows for a synchronous conversation with video and screen sharing options and could also be used for group advising. Use DegreeWorks to document your meeting.  Zoom is very easy to use:

For info on how to create a Zoom link for your scheduled appointments, visit:


Mountaineer (Google) Calendar

If you wish to have students sign up for a specific time to chat or have a Zoom meeting, you can use Google calendar to set up appointment times that students can use to schedule the meeting. Email is more flexible, but can take longer to complete advising since you’re waiting for a response. For more info about how to set up appointment times in the calendar, visit:


Use DegreeWorks!

After you’ve advised a student, please make notes in DegreeWorks. DegreeWorks is a great place to document your advice to students and share their PINs in a place where they won’t be lost. Documenting everything in DegreeWorks is a great way to cut down on the “where’s my PIN” followup questions! 

If you have questions about how to use DegreeWorks, you can access tutorials and find the name of the DegreeWorks faculty mentor in your department at:


Structuring Virtual Advising

Students should share the responsibility for a successful advising session. Faculty advisors may want to think about an advising “assignment” to use to get students involved in the process. It doesn’t have to be complicated. A simple request for a list of courses students plan to take in summer/fall will give faculty a chance to provide feedback on the student’s plan. Adding some structure to the email exchanges or online meetings can make advising more effective, faster, and less stressful. 

Consider Group Advising

For students with similar requirements, group advising (via Zoom) can be an effective way to provide information to several students at once. Students will most likely have individual questions, so be sure to also allow time for them to ask their specific questions via email or chat so that their confidential information is protected. 


  • PIN Numbers can be found in your faculty portal provided the student is listed as your advisee.  If you are advising a student that is not currently listed as your advisee, contact your department admins to get a student PIN. More information on this process can be found at:
  • Academic Advising Tips - a list of links compiled by the Center for Student Success that answer some common questions you might have about university policies. Academic Advising Tips can be found at:  (Click on the ‘Academic Advising Tips’ link and then look under the ‘informational tips’).
  • Four Year Guides are created for each major and outline the optimal sequencing of major courses. The guides are a great resource for students to use to plan ahead before their advising session and also a good source for faculty advisors:
  • The Bulletin is the source for recent programs of study (2018 and after) and all course prerequisites: Older programs of study (2017 and earlier) can be found at:
  • Accessibility should be taken into consideration when choosing the most appropriate advising method for students during this time since students may have varying levels of internet access or none at all. The following site provides tips on best practices for maintaining accessibility:


The Office of Disability Resources (ODR) is available to you to ensure reasonable accommodations on the basis of a disability are being provided and to assist in creating accessible online content for courses. 



For students with last names starting A - K, direct specific advising/policy questions to Kathy Henson

For students with last names starting L - Z, direct specific advising/policy questions to Carla Penders

Contact the CASSH Office members at: